Shipping & Delivery
### Shipping Costs
We cover the shipping costs for every order in Europe. All our products are delivered to your home completely free of charge. There is no minimum order quantity required.
### Shipping Your Order
Did you find the perfect look on our website? Then, of course, you want to enjoy it as soon as possible! That’s why we ensure that your order is processed and shipped as quickly as possible.
Here are the average delivery times for all our packages:
- After placing your order, we need 1–2 business days to process it. On weekdays, this takes one business day, but if you order on Friday evening or over the weekend, it may take a bit longer.
- Once your order is processed, it will be shipped, and it usually takes an average of 4 to 6 business days for delivery.
Once you have placed an order with us, you can see after a few days when your package will arrive. You will receive an email with your personal tracking code, which allows you to track your order through our tracking partner. You can see how this works on our Track & Trace page.
To ensure that your order is shipped today, you can contact us by phone at any time. Our service team will be happy to assist you in making the right choice.
### Delivery of Your Order
When your order is delivered, you can enjoy it! Of course, things can sometimes go wrong. Would you like to exchange or return something? Then please go to this page.
### Product Defective?
That's unfortunate! Unfortunately, it can happen that your product gets damaged during transport. In this case, we will always deliver a new package free of charge the first time and cannot refund your money. If it goes wrong the second time? Then we will refund you the full purchase amount.
### Placing an Order
The ordering process at Hydro Smile is very simple. First, go to the product page and add the desired product to your shopping cart. To do this, click the "Add to Cart" button.
It’s important to check whether you have selected the correct variants. If everything is in order, click the "Proceed to Checkout" button. On the information page, you need to enter the correct address details. Make sure that all information is correct. Once this information is entered correctly, you can click the "Continue to Shipping Method" button.
On the "Shipping" page, you can review the entered address details again. It is also noted that every shipment is shipped completely free of charge. As a sign of our appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Continue to Payment" button.
When it comes to payment options, you can choose from various payment methods. At hydrosmile.nl, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
- PayPal
- iDeal
- Visa
- Mastercard
- American Express
Once you have selected the correct payment method, you must click the "Complete Order" button, after which you will be redirected to your chosen payment method. Follow the instructions on the corresponding page to complete your order. If you encounter any unexpected problems with your order, you can contact us at any time.
### Package Lost?
If a package is lost or cannot be delivered for logistical reasons, we will always send a new package first before issuing refunds and returns. If the order has not arrived 60 days after shipping, it can be refunded.
For any other questions, please contact us.
✉️ - info@my-hydrosmile.com
💬 - Frequently Asked Questions
We cover the shipping costs for every order in Europe. All our products are delivered to your home completely free of charge. There is no minimum order quantity required.
### Shipping Your Order
Did you find the perfect look on our website? Then, of course, you want to enjoy it as soon as possible! That’s why we ensure that your order is processed and shipped as quickly as possible.
Here are the average delivery times for all our packages:
- After placing your order, we need 1–2 business days to process it. On weekdays, this takes one business day, but if you order on Friday evening or over the weekend, it may take a bit longer.
- Once your order is processed, it will be shipped, and it usually takes an average of 4 to 6 business days for delivery.
Once you have placed an order with us, you can see after a few days when your package will arrive. You will receive an email with your personal tracking code, which allows you to track your order through our tracking partner. You can see how this works on our Track & Trace page.
To ensure that your order is shipped today, you can contact us by phone at any time. Our service team will be happy to assist you in making the right choice.
### Delivery of Your Order
When your order is delivered, you can enjoy it! Of course, things can sometimes go wrong. Would you like to exchange or return something? Then please go to this page.
### Product Defective?
That's unfortunate! Unfortunately, it can happen that your product gets damaged during transport. In this case, we will always deliver a new package free of charge the first time and cannot refund your money. If it goes wrong the second time? Then we will refund you the full purchase amount.
### Placing an Order
The ordering process at Hydro Smile is very simple. First, go to the product page and add the desired product to your shopping cart. To do this, click the "Add to Cart" button.
It’s important to check whether you have selected the correct variants. If everything is in order, click the "Proceed to Checkout" button. On the information page, you need to enter the correct address details. Make sure that all information is correct. Once this information is entered correctly, you can click the "Continue to Shipping Method" button.
On the "Shipping" page, you can review the entered address details again. It is also noted that every shipment is shipped completely free of charge. As a sign of our appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Continue to Payment" button.
When it comes to payment options, you can choose from various payment methods. At hydrosmile.nl, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
- PayPal
- iDeal
- Visa
- Mastercard
- American Express
Once you have selected the correct payment method, you must click the "Complete Order" button, after which you will be redirected to your chosen payment method. Follow the instructions on the corresponding page to complete your order. If you encounter any unexpected problems with your order, you can contact us at any time.
### Package Lost?
If a package is lost or cannot be delivered for logistical reasons, we will always send a new package first before issuing refunds and returns. If the order has not arrived 60 days after shipping, it can be refunded.
For any other questions, please contact us.
✉️ - info@my-hydrosmile.com
💬 - Frequently Asked Questions